Frequently Asked Questions
Here we answer questions about infusion, storage, and daily use of the elixir. Find full details on the raw materials gathered from our local woods.
how to choose artisanal walnut syrup
Check that the ingredients list whole immature walnuts and natural sweeteners such as raw honey. Products prepared with slow maceration retain a dark color and natural density without using chemical thickeners.
what bolivov syrup is made of
The recipe contains exclusively hand-picked green walnuts from Piedmont, local wildflower honey and a light mountain thyme infusion. We do not add artificial colors, refined sugars or industrial preservatives.
how to store the bottle after opening
Store the bottle tightly closed in a cool, dry place, away from heat sources and direct sunlight. Always close the drip-free cap carefully to keep the aroma of honey and walnuts intact.
how can i pay for my order
We accept cash on delivery directly to the courier upon arrival or advance bank transfer. We do not process payments by credit card or installment plans on our website.
when the package is handed over to the courier
Orders confirmed by 2:00 PM on business days are prepared and handed over for shipping the same day. You will receive a tracking code to follow the parcel from our Turin warehouse.
how item returns work
You can request a return within 30 days of delivery provided the bottle is unopened, undamaged and has its original seal intact. Return shipping costs are paid by the buyer, except in the case of a damaged or incorrect product.
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