Delivery & Payment
Bolivov handles shipments throughout Italy, ensuring full care to preserve the organoleptic qualities of our walnut-based preparations. Every order of syrup or botanical maceration in glass jars is processed under strict logistics standards to ensure punctual, efficient delivery.
- Processing time
- Same day for orders placed before 14:00, otherwise the next business day
- Delivery time
- 1-2 business days
- Delivery cost
- Flat rate of 5.90 €; free shipping on orders over €55
- Payment
- Cash on delivery, Bank transfer
1. Delivery methods
2. Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| BRT Corriere Espresso | 1-2 business days | 5.90 € |
| Poste Italiane Crono | 2-4 business days | 4.50 € |
Delivery estimates refer to business days after dispatch. High-altitude mountain hamlets and remote locations may take 1-2 additional days.
- Standard shipping is free for orders over €55 within Italy; below this amount, the delivery fee is €5.90.
- The package reaches its destination within 1-2 business days after leaving our workshop.
- Orders placed by 14:00 Monday through Friday ship the same day.
- We accept returns within 30 days of delivery, provided that the packaging is intact and unopened.
- Payment: cash on delivery, bank transfer.
3. Order processing
Orders placed by 14:00 Monday through Friday ship the same day. Orders received later, on Saturdays, or on holidays ship the next business day. You will receive an email confirmation with your order reference immediately after placing your order.
The syrup bottles and glass jars containing walnuts steeped in botanical liquid are individually protected with high-density molded cushioning and tamper-evident shrink seals. The double-wall reinforced cardboard outer boxes feature shockproof internal dividers and thermal barriers to safeguard product integrity during transport.
4. Tracking your parcel
When the package is handed over to the courier, the customer receives an automated notification via email and SMS containing a unique tracking code to follow the shipment status in real time.
5. Lost or delayed parcel
If package tracking shows no movement for 5 business days, email us at [email protected] with your order reference. We will open an official inquiry with the carrier and, based on your preference, send a replacement bottle or issue a full refund within 10 business days of your report.
6. Damaged on arrival
If a visibly damaged package or liquid leak is received, the customer must accept the delivery with a specific written reservation to the courier. Within 48 hours of delivery, written notice must be sent to customer support with photographic evidence of the outer packaging, bottle or jar, and seal to enable an immediate replacement.
7. Payment methods
We accept Cash on delivery, Bank transfer. We never ask for card numbers or banking access codes by email or by phone.
8. Delivery outside Italy
We ship only to a limited list of countries. Shipping costs and delivery times for each destination appear in the cart before checkout. Any customs duties or border taxes remain the responsibility of the recipient.
9. Questions about this policy
Send an email to [email protected] or call +39 011 4569 383 during Mon-Thu 07:30 - 17:00, Fri 07:30 - 16:00, Sat 09:00 - 13:15. We respond promptly within one business day.
- Merchant
- Bolivov S.r.l.
- Registered address
- Corso Ferrucci 77, 10138 Torino, Italia
- [email protected]
- Phone
- +39 011 4569 383
- Working hours
- Mon-Thu 07:30 - 17:00, Fri 07:30 - 16:00, Sat 09:00 - 13:15
- Registration
- P.IVA IT21566657729