Returns & Refunds
You can return any preparation purchased on Bolivov within 30 days of receiving it at home, for any reason. Here is a summary of the practical steps, costs, and expected refund times.
- Return window
- 30 days from delivery
- Return shipping
- Covered by the laboratory in case of a defective or incorrect product; covered by you if you simply decide to cancel the purchase
- Refund time
- From 3 to 10 business days starting from the arrival of the parcel in Turin
- Refund method
- Through the same channel used for the initial transaction
1. Conditions
Returns can be exercised within 30 days of delivery. For mandatory food safety reasons, syrup bottles and jars containing walnuts in liquid must be returned completely intact, unopened, with the original security seal intact, and kept in their original packaging.
2. Instructions for submitting a return
- Send a written notice by email to [email protected] stating the order number and reason for the return.
- Wait to receive the return merchandise authorization (RMA) code and the address of our destination logistics facility.
- Pack and secure the products in their original protective packaging, ensuring that glass bottles and jars are properly protected from impacts and with seals intact.
- Receive your refund within 3-10 business days following the successful inspection of the items by our quality control team, via bank transfer to the details provided.
3. Who pays return shipping
If the preparation has defects, transit damage, or does not match what was ordered, the costs are on us: we provide the shipping label or arrange a courier pickup. If you simply changed your mind, return shipping is at your expense; we do not charge any other administrative fee.
4. Refund timing and method
The refund is issued within 3 business days of inspecting the returned bottle. For orders paid cash on delivery, we transfer the amount by bank transfer to the account details you provide; for payments made by bank transfer, the sum returns to the original account. Bank processing times usually range from 1 to 5 business days.
5. Overview of different situations
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Dispatch of the correct bottle and simultaneous collection of the one sent by mistake | None |
| Parcel lost | Reshipment of the preparation or full refund following checks carried out with the courier | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Refund of the price paid for the individual product | Return shipping only |
6. Exchanges
To switch to a different size or formulation, submit a return request and place a separate new order; we will issue the refund for the returned goods as soon as they reach our premises. If the exchange is due to an error on our part, shipping for the new order will be free.
7. Cancelling an order
An order can be cancelled free of charge before it leaves the laboratory. Send a message to [email protected] with your order reference. Once the package is handed to the courier, you will need to follow the standard return process.
8. Questions about this policy
Send an email to [email protected] or call +39 011 4569 383 during Mon-Thu 07:30 - 17:00, Fri 07:30 - 16:00, Sat 09:00 - 13:15. We respond promptly within one business day.
- Merchant
- Bolivov S.r.l.
- Registered address
- Corso Ferrucci 77, 10138 Torino, Italia
- [email protected]
- Phone
- +39 011 4569 383
- Working hours
- Mon-Thu 07:30 - 17:00, Fri 07:30 - 16:00, Sat 09:00 - 13:15
- Registration
- P.IVA IT21566657729