Our 30-day guarantee
Try a Bolivov formula. If it does not meet your expectations, return it within 30 days for a full refund of your purchase price.
The promise
You can return any product within 30 days of delivery, for any reason. We issue your refund via your original payment method within 3 business days of receiving the return.
30-day returns
For any reason, including simply changing your mind.
Insured delivery
Broken bottle or lost package in transit? We will send a replacement or issue a full refund at our expense.
Secure payment
Pay the driver upon delivery or transfer directly from your bank: no card numbers stored, and no upfront online payments.
Real support
A member of our Piedmont laboratory staff responds to [email protected] within one business day.
How to claim
- Return notice: send an email to [email protected] with your order number.
- Return instructions: you will receive a return authorization code and the address of our Turin facility within one business day.
- Shipping and refund: hand the bottle over to the courier; your payment will be refunded once the package is inspected at our warehouse.
All contractual terms are clearly detailed on our Returns policy and Delivery terms pages.