Privacy Policy
Bolivov S.r.l. ("Bolivov") acts as data controller for the data collected through the bolivov.net portal. This document explains what data we record, for what purpose, how long we retain it, who can view it, and what rights you can exercise.
1. Who is responsible
Bolivov S.r.l., Corso Ferrucci 77, 10138 Torino, Italia. Contact details for privacy inquiries: [email protected].
2. Legal framework
Personal data is managed in accordance with the General Data Protection Regulation (GDPR) and other applicable regulations in Italy. In the event of any discrepancy between this privacy notice and legal provisions, the law prevails.
3. What we collect
When placing an order, we request only the information essential for delivery: name, shipping address, email address, phone number, and cart contents. We do not collect or store bank or card details on this website. While browsing our pages, systems record technical data such as IP address, browser type, and navigation paths using the cookies listed below.
- Identification and contact details such as first name, last name, shipping address, telephone number, and email address.
- Information regarding purchases, order history, and the agreed payment method (cash on delivery or bank transfer).
- Technical browsing data, IP addresses, browser identifiers, and website connection logs.
- Communications exchanged with customer service for managing requests.
4. Why we use it
- Manage processing, package shipping, and any return requests.
- Respond to inquiries and provide updates on order status.
- Maintain portal security and monitor technical service stability.
- Send news or updates from the laboratory only to those who have given express consent, with the option to opt out at any time.
6. Information sharing with third parties
Shipping carriers receive the logistical details necessary for delivery. Financial service providers process information to complete the transaction. Server infrastructure and analytics providers operate on our behalf under formal data protection agreements. We do not sell or trade your data to third parties.
Personal data collected is never sold, transferred for profit, or shared for third-party commercial purposes, in accordance with the obligations of EU Regulation 2016/679 applicable in Italy.
7. Data retention period
Tax and billing data remain archived for the duration required by tax and accounting regulations, and are then deleted. Personal accounts remain active until a deletion request is made. Statistical records are retained for 14 months.
8. Your rights
Under the General Data Protection Regulation (GDPR - EU Regulation 2016/679), data subjects have the right to access their personal data, request rectification, erasure, restriction of processing, and portability, as well as the right to object to processing by sending a formal request to [email protected].
9. Security
This shop does not collect, store, or process credit card details or similar instruments, as the only accepted payment methods are cash on delivery without surcharges and direct bank transfer.
10. Questions about this policy
Send an email to [email protected] or call +39 011 4569 383 during Mon-Thu 07:30 - 17:00, Fri 07:30 - 16:00, Sat 09:00 - 13:15. We respond promptly within one business day.
- Merchant
- Bolivov S.r.l.
- Registered address
- Corso Ferrucci 77, 10138 Torino, Italia
- [email protected]
- Phone
- +39 011 4569 383
- Working hours
- Mon-Thu 07:30 - 17:00, Fri 07:30 - 16:00, Sat 09:00 - 13:15
- Registration
- P.IVA IT21566657729